Any faculty, staff, or graduate student with a UMN machine that is having operational problems should contact the OIT (Office of Information Technology) HIT Helpline. The best way of ensuring quick and appropriate support is to include the name of the computer in all communication regarding the issue.
The technician may need to remote into your machine to install software or run a diagnostic program. If the technician determines that a part is needed that is not covered by warranty, contact the main office to discuss funding and replacement options.